Corporate Goals and Objectives
| CORPORATE PURPOSES | Corporate objectives, 171 | SEPARATION PLAN |
| 1. To be the preferred hospital in our region, domestically and abroad by providing reliable and easily accessible health services. | 1. To provide easier access to appropriate health services for people with special needs due to conditions such as physical and social, etc. 2. To ensure the continuity of the health tourism certificate. 3 To make arrangements for distance evaluation of the health care questions of patients abroad. 4. To increase the number of employees who speak a foreign language | 1. To have new patient services built in our hospital July 2023 2. To establish a communication group for overseas patients May 2023 |
| 2. To keep the satisfaction of our patients at a high level. | 1. To determine the needs and eliminate the deficiencies in line with the opinions and suggestions of our patients 2. To ensure that patients benefit from equal rights while benefiting from our health services. 3 To keep patient satisfaction above 95%. 4. To systematically monitor the satisfaction of the patients we serve and to use the results we achieve in improving the services we offer. | 1. To take corrective and preventive actions by evaluating the complaints of our patients and their relatives. |
| 3. To increase employee satisfaction | 1. To determine the needs in line with the opinions and suggestions of the employees. 2. Contributing to the improvement of the employee's performance 3. To employ personnel suitable for the job. 4. To ensure that the immunization and routine examinations of the employees are carried out within the scope of OHS (Health and Safety) legislation. | 1. To arrange organizations to develop and adopt corporate culture (mass entertainment and food organizations, etc.) 2. To evaluate the notifications made by the employees in the wish suggestion boxes and to take corrective and preventive actions related to them. |
| 4. To eliminate Hospital Infrastructure and Hardware Deficiencies and to ensure their continuity | 1. To provide quality and continuous health services by minimizing hospital infrastructure deficiencies. | 1. To ensure that necessary repairs and alterations are made in our hospital building in accordance with the legislation and Quality Standards in Health. 2. To eliminate device and equipment deficiencies that arise over time for the technical infrastructure of the hospital. 3. To update the Hospital Information System and to expand the automation software. |
| 5. To provide appropriate service in accordance with laws and ethical principles while fulfilling responsibilities | 1. To act in accordance with Corporate Legislation and regulations. | 1. To act in accordance with the relevant legislation, directive and regulation in all procedures performed in our hospital. |
| 6. To be an Eco-Friendly Hospital. | 1. To evaluate wastes that can be recycled. Continuing to monitor the amount of waste. 2. Continuing to provide all sides of the wastes within the framework of the legislation. 3. To ensure that all personnel working in our hospital are informed about waste management. | 1. To conduct studies to reduce the amount of medical waste. 2. To keep waste tanks organized in such a way that environmental pollution is not created. |
| 7. To be a hygienic hospital where infection control and precautions are kept at a high level and to maintain sustainability. | 1. To ensure that hand hygiene is applied according to the 5N rule and to keep the rate of hand hygiene use above 85%. 2. To ensure the participation of 100% of health and cleaning personnel in infection and hand hygiene trainings. 3. To perform disinfection procedures at intervals determined by the Infection Control Committee in the hospital. | 1. to have hand disinfectant constantly available in all parts of our hospital deemed appropriate by the Infection Control Committee. |
| 8. To maximize Quality Standards in Health and Patient Safety | 1. To ensure that the quality and efficiency score is kept above 90% 2. To increase the training and awareness of employees 3. To increase participation by intensifying training for all hospital employees. 4. To ensure the continuity of the implementation of the International Patient Safety Goals. 5 To increase and maintain brand strength and company value. | 1. To complete of all revision works by following the Quality Standards in Health 2023 February |
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