Uncompromising Patient Safety
We apply international patient safety standards at every stage of the diagnosis and treatment processes and prevent risks at their source with the principle of zero error.
Clinical Excellence
We offer evidence-based medicine practices and the most up-to-date treatment protocols to our patients with a multidisciplinary (council) approach.
Medical Ethics and Transparency
We adopt a communication model that respects patient rights, protects privacy, and is completely transparent and honest about diagnosis and costs.
Continuous Improvement (Kaizen)
We monitor our corporate performance with measurable metrics and move our technological and administrative infrastructure forward day by day.
Full Compliance with SKS (Health Quality Standards) and Legal Regulations
Our hospital has made the Health Quality Standards (HCS) directives determined by the Ministry of Health a part of its corporate culture. Thanks to our systems that work with the same meticulousness not only during audit periods, but every day of the year; infection control, facility safety, rational drug use and surgical safety steps are recorded completely. Our goal is not only to meet the standards, but to go beyond them as the reference hospital in the region.
TÜSKA ve Sağlıkta Akreditasyon Standartları (SAS)
Mersin Academy Hospital olarak kalite yönetim yaklaşımımızı; hasta güvenliği, klinik süreçlerin etkinliği, çalışan güvenliği, risk yönetimi ve sürekli iyileştirme ilkeleri doğrultusunda geliştirmeyi hedefliyoruz. Bu kapsamda, Türkiye Sağlık Hizmetleri Kalite ve Akreditasyon Enstitüsü (TÜSKA) tarafından yayımlanan Sağlıkta Akreditasyon Standartları (SAS) Hastane Seti gibi ulusal kalite ve akreditasyon çerçevelerini süreçlerimizin geliştirilmesinde önemli bir referans olarak değerlendiriyoruz.
Patient and Patient Relative Experience
We are aware that the perception of quality is not only related to medical success, but also to the entire process from the moment the patient enters the institution to the moment he is discharged. We are redefining the concept of "Patient Experience" with the optimization of waiting times, post-discharge follow-up processes, companion comfort and instant feedback systems.
- Regular measurement and reduction of waiting and processing times.
- Instant satisfaction measurement through surveys and kiosks.
- Wishes, suggestions and complaints will be resolved within 24 hours.
- Uninterrupted interpreter support for foreign patients.
Risk Management and Security Infrastructure
Preventing possible crises before they arise is one of the cornerstones of our quality policy. The OHS (Occupational Health and Safety) and Patient Safety committees established within our hospital actively use the "Near Miss" notification system.
- Process improvements with Root Cause Analysis (RCA).
- Zero risk disposal of chemical, biological and radioactive waste.
- 24/7 air conditioning and air quality control with building automation systems.
- Periodic practice of emergency and disaster (HAP) drills.
Human Resources and Competency Development
We know that the best technology is only as effective as the human resources that use it. Supporting the professional development of our healthcare personnel and administrative staff is an integral part of our quality policy. Starting from orientation programs, we support our employees in many areas such as in-service training, CPR (Cardiopulmonary Resuscitation) updates, communication skills and stress management. We are confident that a qualified, happy team with a high sense of belonging will provide the highest quality while healing our patients.
Information Security and KVKK Compliance
In digitalized healthcare systems, the security of medical data is as critical as physical security. Our hospital's Information Management Systems (HIMS) operate in 100% compliance with the personal data protection law (KVKK). All kinds of digital and physical security vulnerabilities that may violate patient privacy are prevented by periodic penetration (pentest) tests and authorization algorithms. The medical history of our patients is only accessible to authorized personnel in charge of their treatment.